Legal

Refund policy — subscriptions & billing

Last updated: 29 October 2026

This Refund Policy explains how HENDOI TECHNOLOGIES PRIVATE LIMITED ("Hendoi", "we", "us" or "our") handles cancellation and refunds for paid HENFOIL plans bought on hendoi.com. It sits alongside our Terms of Service. Checkout is provided by Paddle.com, the merchant of record for the payment.

1. Who we are

HENDOI TECHNOLOGIES PRIVATE LIMITED
Registered office:
Hanumar Koil Street,West Mambalam,(Near Mambalam Railway Station)Chennai City,Tamilnadu State,INDIA - 600033
GSTIN 33AAGCH6765E1ZK · CIN U62099TN2023PTC158630
Email: support@hendoi.com

2. Plans this covers

Student, Professional, and Team subscriptions listed on the pricing page. The price, billing period, and usage limits are the ones shown at the time you pay.

3. Who takes the payment

Paddle.com is the merchant of record for a HENFOIL order placed through the checkout on this site. The Paddle entity named on your receipt sells that transaction, charges the payment method, adds any applicable tax, and sends the receipt. Paddle's checkout buyer terms apply to the payment. An approved refund is issued by Paddle to the original payment method. The time it takes to appear depends on the bank or card network. Product support for HENFOIL stays with us at support@hendoi.com.

4. Cancellation

You can turn off renewal so the next month is not charged. Access continues until the end of the period you have already paid for. On the Subscription page in your account, choose Cancel subscription. You can also write to support@hendoi.com from the email on the account and include the HENDOI user id. On a Team plan, the workspace owner makes the request. Choosing Resume renewal before the period ends turns the next charge back on.

5. Refunds

A fee for a billing period that has already started is not refunded once the workspace has been opened, except in the cases below.
A duplicate charge for the same period is refunded.
A charge taken after we have confirmed that the next period will not renew is refunded.
Any refund required by the consumer law that applies to you, or by Paddle's checkout buyer terms for that order, is paid. Nothing on this page removes a right that cannot be removed.

6. How to ask

Email support@hendoi.com with the account email, the plan name, the Paddle receipt or transaction reference, and what you want reviewed. We reply with the decision. When a refund is approved, Paddle returns it to the original payment method.

7. Contact

Questions about a charge: support@hendoi.com or our contact page.